FAQ

What is a COVID guarantee?

Public Enterprise “Ski resorts of Serbia”, as a responsible company, gives its users a COVID guarantee, which includes the return of funds from unused ski days in case of an emergency, closure of the ski resort due to the epidemiological situation. In the event that the Public Enterprise is forced to close the ski centre/ski resorts due to the deterioration of the epidemiological situation caused by the COVID 19 virus, all service users will be refunded money based on the payment of ski tickets for unused ski days.


Is there a deposit for ski tickets this season?

As of this winter season, no charges and refunds are made to reduce retention at retail locations. Save your cards and you will be able to recharge them using a unique WTP number when you go skiing again. For the cards that skiers kept with them from previous seasons and for which they paid a deposit, we will return the deposit at the box office in the ski centres.


Where are the ticket pickup sites?

Tickets purchased through web shop can be self-made on PICKUP BOXES or at the box office of ski centres with minimal retention (see the movie in the How to Shop section). You need to have a voucher on your mobile device or on paper. By scanning vouchers, cards are made automatically. Pickup boxes are installed in Belgrade, in Beosport stores in Sava Centar, and the following shopping malls: BEO, Usce, Gallery. Devices are available during the working hours of the objects they are in.

From the beginning winter ski season, there will be a total of 5 locations in Kopaonik with pickup boxes, one on Stara Planina, two on Zlatibor, and 3 in Belgrade for the duration of the winter season, so that skiers can get their tickets by shopping through web shop and without going to the box office. Once they have the cards on them, they can recharge the card with the desired ski passes via the WTP number and go directly to the tracks. You can have multiple ski tickets for one person, on one tab at the same time if their expiration period does not overlap.
Of course, the box office in the ski centres will operate on the same scale as previous seasons, on the same scale.


How to make a card using a voucher?

It is enough for a scanner on a pickup box to bring a phone with a picture of the QR code that you received in the certificate for the purchase (voucher). If there is an unforeseen delay during production (for example, a power outage), the procedure can only be repeated at the cash registers.


How to recharge the card?

If you already own a card with WTP number written on it, it is possible to buy a ski pass as a "recharge" card via web shop and go directly to the track. All required data will be written to the card on the first time it passes through the gate. One card can also have several ski tickets registered on it, provided their validity does not match.


What is a DEPOT card?

Depot tickets are tickets without a specific starting date, for several consecutive days of skiing. With the first gate crossing, the starting date of skiing is calculated.


Who can ski with a children's ski card?

Children's ski tickets can be used by children aged 6-11. Web shop will ask for a person's age on the day of purchase.


Do children up to the age of 5 pay for a ski ticket?

Children up to 5 years old do not pay for a ski ticket. The web shop will ask for a person's age on the day of purchase.


Who is considered a senior when buying a ski ticket?

Seniors are people aged 65 and over. On the web shop, the age of the person is taken on the day of purchase.


Who is entitled to buy a family package?

The family package is valid for a minimum of one adult (parent/guardian) and one child. The requirement for the family package is met by families with children 12 years and older, in which case such children must purchase a ticket at the price valid for adults.


Do groups are granted discounts and how much?

For organized groups, whose members buy similar types of tickets, regular discounts apply (for groups of 20-50 members a 10%discount; for groups of 51-100 members a 15% discount and for groups of 101 and more members a 20% discount). Group discounts cannot be achieved through web shop.


Is insurance, GSS service, and health care included in the price of a ski ticket, or are they charged extra?

The price of ski tickets includes services provided in case of an injury at the ski resort: the intervention of the Mountain Rescue Service and health care services in the official health infirmary in the ski centre/ski resort. Also, all owners of ski tickets are entitled to compensation for damages in case of injury, which is paid out by the insurance company with which Public Enterprise “Ski Resorts of Serbia” has concluded an insurance contract for skiers.


What happens in case of an injury at the ski resort?

In case of injury, the skier is obliged to contact the Mountain Rescue Service, which will intervene on the spot and forward the injured person to the official health infirmary at the ski centre/ski resort.


GSS Ski centre Kopaonik – 063 466 466
GSS Ski centre Stara Planina – 063 466 461
GSS Ski centre Tornik – 063 466 467

How can I achieve the right to compensation for damages in case of an injury at the ski resort?

It is necessary that the injured skier is the owner of the correct ski ticket, that the injury occurred at the ski resort, that the mountain rescue service intervened and that there is a find of an official health clinic in the ski centre/ski resort. After the completion of the treatment process and obtaining the final report of the specialist physician from the health care facility where the injured was treated, the complete documentation is delivered to the Public Enterprise  “Ski Resort of Serbia”, which further forwards it to the insurance company with which the skier insurance contract is concluded.

Do foreign nationals pay for health care?

Foreign nationals coming from countries with whom The Republic of Serbia has signed international agreements defining co-operation in health insurance do not pay for the health service. Other foreign nationals pay for the health care service but are entitled to compensation for health care costs by the insurance company with which Public Enterprise “Ski Resorts of Serbia” has a contract concluded.

What does the "10 in a season" ticket provide?

The 10/season ticket allows 10 days of skiing during the season that do not have to be connected.


What is a 5/7-day ticket?

The ticket "5 out of 7" allows 5 days of skiing (of your choice) within the calendar 7 days.


Does entertainment also work in winter?

In Ski centre Kopaonik, during winter, bobsled on the tracks, tubing, and ZIP line, are working, and in the Ski centre Tornik bobsled on the tracks also.


What are the opening hours of the ski resort?

The working hours of the ski resort vary during the ski season. At the start of the season it is 9:00 to 4:00 p.m. to extend it to 4:30 p.m. in the second part of the season.


What is the discount during ski opening?

During ski opening, the first day of skiing is free, for the next three days a 50% discount is granted on the prices of individual, half-day, 1-day, 2-day and 3-day ski tickets purchased in ski centres and valid for the duration of ski opening. This discount cannot be achieved through web shop, so we advise you to be informed about the opening times of the ski resorts and similar promotional periods, on the website of Public Enterprise „Ski Resort of Serbia” and that tickets during such actions are purchased at the box office in ski centres, thus you will get a significantly higher discount than on web shop.


What is done in case of loss or damage to the ski card?

In case of loss or damage to the ski card, it is necessary to report immediately to the relevant services in the ski centres. Due to the need for identification, it is necessary to have a personal identification document. Replacing a lost or damaged ticket costs an additional 500 dinars per ticket.