Where are the ticket pickup sites?

Tickets purchased through web shop can be self-made on PICKUP BOXES or at the box office of ski centres with minimal retention (see the movie in the How to Shop section). You need to have a voucher on your mobile device or on paper. By scanning vouchers, cards are made automatically. Pickup boxes are installed in Belgrade, in Beosport store in GTC 19 Avenue, Vladimira Popovica 38, and the following shopping malls: BEO, Usce and one ofthem in Novi Sad, Promenada shoping mall. Devices are available during the working hours of the objects they are in.

From the beginning winter ski season, there will be a total of 5 locations in Kopaonik with pickup boxes, one on Stara Planina, two on Zlatibor, 3 in Belgrade for the duration of the winter season ant one in Novi Sad, so that skiers can get their tickets by shopping through web shop and without going to the box office. Once they have the cards on them, they can recharge the card with the desired ski passes via the WTP number and go directly to the tracks. You can have multiple ski tickets for one person, on one tab at the same time if their expiration period does not overlap.
Of course, the box office in the ski centres will operate on the same scale as previous seasons.

How to make a card using a voucher?

It is enough for a scanner on a pickup box to bring a phone with a picture of the QR code that you received in the certificate for the purchase (voucher). If there is an unforeseen delay during production (for example, a power outage), the procedure can only be repeated at the cash registers.

How to reload the card?

If you already own a card with WTP number written on it, it is possible to buy a ski pass as a "reloaded" card via web shop and go directly to the track. All required data will be written to the card on the first time it passes through the gate. One card can also have several ski tickets registered on it, provided their validity does not overlap. Reloading a ski pass is an additional benefit and Serbian Ski Resorts do not guarantee that it is possible to reload every card. It is not possible to reload the cards, that contain: seasonal, "10 or 20 in season" and depot tickets from the current season. The buyer will be clearly informed during the purchase process, if such a case arises. Reloading of the ski card is an additional benefit and the Ski Resorts of Serbia does not guarantee that it is possible to reload every card. The customer is not entitled to any compensation in the event that it is not possible to reload the card.

What is a DEPOT card?

Depot tickets are tickets without a specific starting date, for several consecutive days of skiing. With the first pass trough the gate, the starting date of skiing is determined. Depot tickets during this winter season (2022/2023) have the same price as tickets from the most expensive part of the season. The advice to customers is that, if they go skiing in the most expensive part of the season, instead of ordinary multi-day tickets, they should buy depot tickets. Thus, for the same price, they will have the possibility to move the start date of skiing, regardless of whether they have individual tickets or tickets from a family package.

Who can ski with a children's ski card?

Children's ski tickets can be used by children aged 6-11. Web shop will ask for a person's age on the day of purchase.

Do children up to the age of 5 pay for a ski ticket?

Children under the age of 6 must have a ski pass, which is free (only for the price of the card, that is 180 dinars, and could be reloaded later). The tickets for children under the age of 6 can only be purchased at the point of sales by parents. The ticket will be valid for the next 7 days maximum, after which it could be reloaded as needed (free of charge).

Who is considered a senior when buying a ski ticket?

Seniors are people aged 65 and over. On the web shop, the age of the person is taken on the day of purchase.

Who is entitled to buy a family package?

The family package is valid for a minimum of one adult (parent/guardian) and one child. The requirement for the family package is met by families with children 12 years and older, in which case such children must purchase a ticket at the price valid for adults.

Do groups are granted discounts and how much?

For organized groups, whose members buy similar types of tickets, regular discounts apply (for groups of 20-50 members a 10%discount; for groups of 51-100 members a 15% discount and for groups of 101 and more members a 20% discount). Group discounts cannot be achieved through web shop.

Is insurance, GSS service, and health care included in the price of a ski ticket, or are they charged extra?

The price of ski tickets includes services provided in case of an injury at the ski resort: the intervention of the Mountain Rescue Service and health care services in the official health infirmary in the ski centre/ski resort. Also, all owners of ski tickets are entitled to compensation for damages in case of injury, which is paid out by the insurance company with which Public Enterprise “Ski Resorts of Serbia” has concluded an insurance contract for skiers.

What happens in case of an injury at the ski resort?

In case of injury, the skier is obliged to contact the Mountain Rescue Service, which will intervene on the spot and forward the injured person to the official health infirmary at the ski centre/ski resort.

GSS Ski centre Kopaonik – 063 466 466
GSS Ski centre Stara Planina – 063 466 461
GSS Ski centre Tornik – 063 466 467

How can I achieve the right to compensation for damages in case of an injury at the ski resort?

It is necessary that the injured skier is the owner of the correct ski ticket, that the injury occurred at the ski resort, that the mountain rescue service intervened and that there is a find of an official health clinic in the ski centre/ski resort. After the completion of the treatment process and obtaining the final report of the specialist physician from the health care facility where the injured was treated, the complete documentation is delivered to the Public Enterprise  “Ski Resort of Serbia”, which further forwards it to the insurance company with which the skier insurance contract is concluded.

Do foreign nationals pay for health care?

Foreign nationals coming from countries with whom The Republic of Serbia has signed international agreements defining co-operation in health insurance do not pay for the health service. Other foreign nationals pay for the health care service but are entitled to compensation for health care costs by the insurance company with which Public Enterprise “Ski Resorts of Serbia” has a contract concluded.

What does the "10 in a season" ticket provide?

The 10/season (or 20/season) ticket allows 10 days of skiing during the season that do not have to be connected. The ticket 10(20)days/season for "All ski resorts" can be used on Kopaonik with night skiing included if night slopes are in operation, and days from this ticket can be spent on Stara planina and Tornik also.

What is a 5/7-day ticket?

The ticket "5 out of 7" allows 5 days of skiing (of your choice) within the calendar 7 days.

Does entertainment also work in winter?

In Ski centre Kopaonik, during winter, bobsled on the tracks, tubing, and ZIP line, are working, and in the Ski centre Tornik bobsled on the tracks also.

What are the opening hours of the ski resort?

The working hours of the ski resort vary during the ski season. At the start of the season it is 9:00 to 4:00 p.m. to extend it to 4:30 p.m. in the second part of the season.

What is done in case of loss or damage to the ski card?

In case of loss or damage to the ski card, it is necessary to report immediately to the relevant services in the ski centres. Due to the need for identification, it is necessary to have a personal identification document. Replacing a lost or damaged ticket costs an additional 500 dinars per ticket.