Terms & conditions
DISTANCE SALES CONTRACT
Concluded between:
Public Enterprise “Ski Resorts of Serbia”, with business address in Novi Beograd, 9 Milutina Milankovića St., TIN: 104521515, company registration number: 20183390, represented by the General Manager Dejan Ćika (hereinafter: the Seller)
and
Name, Address (hereinafter: the Buyer)
Subject Matter of the Contract:
Article 1
With this Contract, the Seller sells, and the Buyer buys at the e-commerce point of sale of PE "Ski Resorts of Serbia" personalized daily or multi-day ski passes for an individual with a predefined start date for skiing.
In addition to the above-mentioned ski passes, it is possible to buy ski passes valid throughout the season, namely seasonal "10 in the season" and "20 in the season", as well as to reload the pass.
The ski passes referred to in paragraphs 1 and 2 of this Article shall be personalized and shall not be transferable to other persons. This Contract is concluded as a distance sales contract within the meaning of the Law on Consumer Protection (Official Gazette of RS, No. 88/2021), because it was concluded via the Internet – online, as a means of communication.
Assumptions for the Conclusion of the Contract:
Article 2
By concluding this Contract, the Buyer confirms that prior to the conclusion of the Contract, in accordance with Article 12 of the Law on Consumer Protection, the Seller has provided the following information, specified in detail in the Terms of Use of Ski Passes referred to in Appendix 1 of this Contract:
- the exact description of the offered services, i.e. the type of ski passes that are the subject of this Contract, as well as the price periods;
- the address and other data that are relevant for determining the identity of the Seller, as well as the data of the customer service
- the rules for using the ski pass
- the selling price
- the method of payment, as well as the applied standards and processes in data protection when paying with cards, delivery time
- the refund, partial refund, use of the ski pass for the unused number of days, as well as the conditions due to which the refund is not made
- the delivery and the method of purchase of ski passes, invoices, and contracts
- the manner of obtaining information, filing a complaint, or cancelling an order with the Seller, the place of receipt and the Seller's manner of acting on them
- the fact that the Buyer shall enter into a contractual relationship with the Seller and shall enjoy protection in accordance with the Law
- the existence of legal liability due to the non-conformity of the goods or services with the Contract
- the possibility of out-of-court dispute resolution
- the protection of user privacy
- the VAT and conversion statement.
Right to unilateral termination of the Contract:
Article 3
The Buyer has the right to unilateral termination of this Contract – withdrawal from the Contract, within 14 days from the date of payment to the account of PE "Ski Resorts of Serbia" through a transaction at the e-commerce point of sale.
After the expiration of the period of 14 days from the date of purchase, it is only possible to change the date of commencement of use of the pass within the same price period or to a cheaper price period.
The date of termination of the Contract shall be the date on which the Buyer independently terminated the Contract.
Exceptions to the right of termination:
Article 4
By way of derogation from the provision of Article 3 of this Contract, the Buyer shall not be entitled to unilateral termination of the Contract in the event of the provision of services, once the service has been fully performed, if the provision of the service has commenced after the express prior consent of the Buyer, provided for in Article 36, paragraph 1 of the Law on Consumer Protection.
In addition, the exception to the provision of Article 3 of this Contract is the case of force majeure, i.e. weather conditions. PE "Ski Resorts of Serbia" reserves the right to alter or terminate the work of facilities during the ski season due to insufficient quantity of snow or unfavorable weather conditions.
Obligations of the Seller:
Article 5
The Seller is obliged to:
- perform the services referred to in Article 1 in accordance with the Contract, all applicable laws and regulations governing this field
- submit the Distance Sales Contract with Appendix 1 in electronic form.
The Buyer is obliged to:
Article 6
The Buyer is obliged to:
- duly pay the agreed price to the Seller, in the manner and deadlines more closely defined by the provisions of this Contract
- fulfill all other contractual obligations in accordance with the provisions of this Contract.
Other Provisions
Article 7
The Service Provider is obliged to treat all documents and information obtained during the performance of its obligation in terms of this Contract as a business secret, and may not transfer, communicate, or in any other way submit and acquaint third parties with them without the prior written consent of the Buyer.
In the event of failure to act within the meaning of the preceding paragraph, the Seller shall be obliged to compensate the Buyer for any damage incurred as a result thereof.
Article 8
The provisions of the Law on Contracts and Torts and the Law on Consumer Protection shall be applied to all that is not determined by this Contract.
Article 9
The Contract shall enter into force on the day of purchase at the e-commerce point of sale of PE "Ski Resorts of Serbia" and delivery of the Contract to the Buyer, and it is considered that the Buyer is fully familiar with the applicable legal regulations and rules from Appendix 1 to this Contract.
Article 10
An integral part of this Contract is Appendix 1. – Terms of Use of Ski Passes.
Article 11
The Contract was concluded through means of communication by accepting the Terms of Use and Contractual Provisions.
|
BUYER |
SELLER |
APPENDIX 1
Terms of Use of Ski Passes
On the day of purchase at the e-commerce point of sale of PE "Ski Resorts of Serbia", it is considered that the buyer is fully familiar with the applicable legal regulations and the following rules:
Basic
information about the Public Enterprise "Ski Resorts of Serbia"
Public Enterprise "Ski Resorts of Serbia"
9 Milutina Milankovića St., 11070 Belgrade
Activity code: 93.11 – activity of sports facilities that involves the development, equipping, maintenance, use and management of a public ski resort, as well as the management of spaces suitable for the development of a ski resort that represents the activity of a public enterprise of general interest
CRN:
20183390
TIN: 104521515
www.skijalistasrbije.rs
Customer
service
Customers can contact the customer service to obtain the necessary information
related to the order, but also in the event of a complaint or cancellation of
the order.
Contact phones: +381 60 688 96 26, +381 66 8412 008 (from 8 a.m. to 4 p.m.)
Contact e-mail: webshop@skijalistasrbije.rs
Accurate
description of the offered services
At the e-commerce point of sale of PE "Ski Resorts of Serbia", it is
possible to purchase daily or multi-day (for consecutive ski days) ski passes
for an individual in the category of child (1-11 years), adult (12-64 years),
or senior (65+ years).
Adults are
persons from the age of 12 to the age of 65 at the time of purchase of the ski
pass.
Children are persons under the age of 12 at the time of purchase of the ski
pass.
Seniors are persons over the age of 65 at the time of purchase of the ski pass.
In addition to the above-mentioned ski passes, it is possible to buy ski passes valid throughout the season, either seasonal (valid every day of the ski resort/ski center work) or "10 in the season" (ten nonconsecutive days of skiing during the ski resort/ski center season) or "20 in the season" (twenty nonconsecutive days of skiing during the ski resort/ski center season).
The ski
passes referred to in paragraph 1 of this Article are valid only for the
selected ski center/ski resort and the ski passes referred to in paragraph 3
are sold for the "Stara Planina" Ski Resort or for the
"Zlatibor" Ski Resort or for all ski resorts (valid simultaneously
for Stara Planina, Zlatibor, and Kopaonik)
A ski pass purchased for the current ski season can only be used during the
current season and is not transferable to subsequent seasons.
By buying the ski pass, the Buyer is entitled to the mandatory health insurance against the consequences of an accident, to the rescue services, and to the health care in case of injury in the ski resort, provided that the rescue service takes them to the Trauma Center.
The Buyer is entitled to unilaterally terminate the Contract under the conditions stipulated in the Law on Consumer Protection, except in the case of Force Majeure (weather conditions). Public Enterprise "Ski Resorts of Serbia" reserves the right to change or terminate the operation of its facilities during the skiing season due to an insufficient quantity of snow or bad weather conditions.
The ski pass must be presented to an official on request. In case of misuse or endangerment of general safety, the ski pass shall be confiscated by the officials without compensation entitlement. The ski passes are personalized and are not transferable to other persons. In the purchase process, it is necessary to enter the correct information about each skier: name and surname, date of birth, and for some card types and person categories also upload a photo of the person from which the person can be clearly identified. If skiers do not comply with these rules, PE Ski Resorts of Serbia reserves the right to cancel the pass at any time without compensation entitlement.
It is possible to buy a ski pass through the web shop as a "reload" of the pass and go directly to the track. All necessary data will be entered into the ski pass on the first passing through the gate.
A single ski pass may also have several ski passes recorded on it, provided that their validity does not overlap. It is not possible to reload the cards that already contain the following ski passes: seasonal, "10 (or 20) in season". The Buyer will be clearly informed during the purchase process if such a case occurs. A reload of the ski pass is an additional benefit and the Ski Resorts of Serbia does not guarantee that it is possible to reload every ski pass.
Cards should be protected against breakage and kept away from immersion in water. Cards are considered consumables. We do not provide a time guarantee on the correct functioning of cards. We accept complaints about the correct functioning of the ticket (if there is no physical damage) only for tickets purchased in the current season. Cards are worn on the left sleeve of the ski jacket. If you have several different cards stacked, there may be problems reading the card.
After 3 pm, it is not possible to buy passes via the web shop that are valid on the same day.
The total number of ski passes may be limited in case that number of skiers on the slopes exceeds the ski area capacity.
Types
of ski passes and price periods
By purchasing a daily or multi-day pass, you have a number of consecutive days
of skiing at your disposal, and the start date of the skiing must be set. A
seasonal ski pass can be used throughout the winter season. The "10 (20)
in the season" pass allows the use of ten (twenty) individual days of
skiing, from the beginning to the end of the winter season. Their prices are
the same throughout the season, and they are the lowest on pre-sale.
A seasonal pass or a "10 (20) in the season" pass purchased for all
ski resorts is valid in all three ski centers: Kopaonik, Stara Planina, and
Tornik. There is no seasonal pass or "10 (20) in season" pass which
is valid only for Kopaonik. The seasonal pass or the "10 (20) in the
season" pass for Stara Planina is valid only in that ski center. The
seasonal pass or the "10 in the season" pass for Tornik is valid only
in that ski center.
There are three price periods during the winter season for which different
prices apply. The price of a multi-day ski pass is determined based on the ski
start date. The price periods are the following:
Start and end of the season (cheapest part of the season): 15 November – 16
December and 24 March – until the end of the season
The main part of the season: 17 December – 24 December; 8 January – 10
February; 18 February –23 March
The peak season (the most expensive part of the season): 25 December – 7
January; 11 February – 17 February
Ski
pass delivery
When buying ski passes at the e-commerce point of sale of PE "Ski Resorts
of Serbia", the Buyer is provided with two separate e-mails: data on the
transaction, as well as a voucher – a unique QR code for each ski pass
purchased, and a fiscal invoice in the second e-mail.
There are
two ways to buy and create a ski pass purchased at an e-commerce point of sale:
1. With the voucher received by e-mail, the Buyer goes to the place to create
tickets, which can be a "pickup box" device or cash desk.
2. The card that the Buyer already physically owns can be topped up with the
purchased ski pass based on its unique WTP number, after which the customer
with such a topped-up card can go directly to the ski path. The data on the
purchased ski pass will be loaded on the card on the first passing through the
ski lift gate. A top-up of the ski pass is an additional benefit, and the Ski
Resorts of Serbia do not guarantee that it is possible to top up every ski
pass. It is not possible to top up the cards with the following ski passes:
seasonal, "10 (or 20) in season" from the current season. The Buyer
will be clearly informed during the purchase process if such a case occurs.
Refund
In case of return of goods and funds to a customer who previously paid with one
of the payment cards, either in whole or in part, and regardless of the reason
for the return, e-commerce of PE "Ski Resorts of Serbia" is obliged
to return the funds only via VISA, Mastercard, Maestro, Dinacard, and American
Express methods of payment, which means that the bank will, at the seller's
request, return the funds to the card user's account.
No refund shall be provided in case of bad weather, neither for the partial or full closure of ski areas for reasons of public safety, closure of ski lifts, nor for unexpected shortening of arrangements. A partial refund or use of the ski pass for the unused number of days is possible in the event of a user injury at a public ski resort and a death of an immediate family member of the ski pass user. This right should be exercised provided that the injured user has not moved away from the place of injury and has called the Mountain Rescue Service. In the event of an injury, the user shall submit a photocopy of the authorized clinic's report on the provided medical assistance, a photocopy of the ski pass, and a photocopy of the fiscal receipt. In case of a death of an immediate family member of the ski pass user, a death certificate and a photocopy of the ski pass shall be submitted. Deadline for submission of the Request shall be 7 days from the date of the accident.
In case of injury of a person under the age of 14 on a ski slope, one of the parents of the injured user who owns a valid ski pass can be entitled to a part of the refund for the same unused ski pass in the amount of 50%, provided that the ski pass of that parent has not been used after the injury. If a user is unable to use his or her purchased ski pass in full due to an injury or a death of an immediate family member, he or she may file a Request for the use of the ski pass for the unused number of days during the current or the following season or a Request for the refund of part of the ski pass for the unused number of days in the amount of 70%. The commission will decide on the Request only if the user provides evidence and the required documentation within the set deadline. The request shall be submitted in free form by e-mail to the e-mail address: zahtevipotrosaca@skijalistasrbije.rs
The currently valid procedure on conditions for acting in case of impossibility to use a ski pass can be found on the official website of PE "Ski Resorts of Serbia" – Company – General Acts.
Complaint
Policy
The currently valid procedure on acting on consumer complaints can be found on
the official website of PE "Ski Resorts of Serbia" – Company –
General Acts.
Consumers can submit a complaint regarding the service provided by the Public Enterprise "Ski Resorts of Serbia" within the performance of the activity, which is not in line with the contracted service, as well as a complaint about the incorrectly calculated price, all this within the time limit of 2 years since the day of the service provision.
You can send your complaint to the e-mail address: zahtevipotrosaca@skijalistasrbije.rs
Information
for consumers about the possibility of withdrawing from contracts concluded
through the e-commerce point of sale of PE "Ski Resorts of Serbia"
The consumer has the right to withdraw from the contract concluded remotely or
outside the business premises, within 14 days. The deadline for withdrawing
from the contract concluded through the web shop starts from the date of
payment to the account of PE "Ski Resorts of Serbia" through a
transaction at the e-commerce point of sale. After the expiration of the period
of 14 days from the date of purchase, it is only possible to change the date of
commencement of use of the pass within the same price period or to a cheaper
price period. The Buyer can withdraw from the purchase and change the date
within the same price period on the web shop by following the link from the
confirmation of purchase, which he/she received by e-mail.
Protection
of user privacy
Public Enterprise "Ski Resorts of Serbia" collects and processes your
personal data because it is necessary for the purchase of ski passes. We collect
name and surname, address, date of birth, photo. We process your personal data
in accordance with the Law on Personal Data Protection. The most modern
technical, organizational, and personnel measures are applied to keep your
personal data confidential, safe, and secure always. We will keep your personal
data for as long as it is necessary to process it and no longer than 4 years.
We hereby inform you that you have the right to revoke your consent to the processing of your personal data, at any time, by sending an e-mail to dpo@skijalistasrbije.rs. If you revoke your consent, this shall not affect the approval for processing carried out based on the consent prior to your revocation. After revoking your consent, your data will be permanently destroyed or anonymized. You have the right to access or correct your personal data, the right to object, as well as to file a complaint with the Commissioner for Information of Public Importance and Personal Data Protection, if you believe that your rights under the Law on Personal Data Protection have been violated.
If you have any further questions regarding the processing of your personal data, the purpose of processing and the respect of your rights, please contact us at dpo@skijalistasrbije.rs
Enabled
payment methods and description of the payment process
Payment for products on our online store can be made in one of the following
ways: payment cards – Mastercard, Maestro, VISA, Dina Card, or American Express
that support online payment. Payment by cards was realized in cooperation with
AllSecure doo and Banka Intesa and is performed in a safe and certified manner
through the AllSecure Payment Gateway, by simply entering data from the payment
card.
After entering the card details and confirming the payment, the bank authorizes the transaction and thus the order is approved. The amount due will be reserved on your card (account) and will not be available to you for any other purpose. The transaction will be completed, and the amount will be withdrawn from your account after creating the ski pass in the ski pass production and control system. After completing the transaction, you will receive an e-mail confirmation with the QR code for collecting the card and the concluded distance sales contract, attached. You also receive a fiscal receipt by e-mail in a separate message. If the payment is not completed, i.e. the amount is not removed from the account, the money reserved in your account is released and will be available to you again in accordance with the policy of your bank. After that, you can repeat the same or new order, and make the payment related to them. With the QR code you receive in the purchase confirmation, you can pick up your ski pass on specialized devices (pickup box) or at the point of sale.
(Check with the bank that issued your card to see if your card supports payment over the Internet.)
The
applied standards and processes in data protection when paying with cards
When entering the payment card data, confidential information is transmitted
via a public network in an encrypted form using and applying state-of-the-art
methods of tokenization of sensitive data in accordance with PCI-DSS standards.
At no point is payment card information available to the Seller.
3D Secure Protection for all sellers and buyers – AllSecure Payment Gateway uses the highest global standards of data protection and privacy. All sellers using the AllSecure Payment Gateway are automatically included in the 3D-Secure protection, guaranteeing customer security. The numbers of customer payment cards are not stored on the seller's system and their entry is protected by data encryption.
The entire payment process is harmonized with the PCI-DSS standard, which defines the necessary security measures when processing, storing, and transmitting sensitive card data. Sensitive cardholder data is protected throughout the payment process: from the moment of data entry on the seller's online store, during communications between the seller and relevant banks and card organizations, as well as the subsequent storage of this data.
Statement
on conversion
All payments will be made in RSD. If payments are made by using payment cards
issued by foreign banks, the RSD amount of the transaction shall be converted
into the settlement currency of the Bank (EUR) at the exchange rate set by the
National Bank of Serbia. When debiting your payment card, the already converted
amount will be converted into your local currency, according to the exchange
rate applied by payment card operators. Due to these changes, there may be a
small difference in the price charged compared to the price stated on our
website.
Statement
on VAT
All prices at the e-commerce point of sale of PE Ski Resorts of Serbia are
expressed with VAT included and there are no hidden costs.
Rules
for using a ski pass:
Skiing is a sport involving a high degree of risk. Every skier is
responsible for their own safety!
1. Be
respectful to others – ski slope users must act and behave in a manner that
does not endanger any other person or cause damage to others either by their
actions or by their equipment.
2. Be in control of your speed and actions -– all ski slope users must adjust
their speed and actions according to their own personal capabilities, as well
as to the general terrain and weather conditions, quantity of snow, and number
of other users on the slopes. On slopes that exceed your skills and technique,
you ski or snowboard at your own risk.
3. Right of passage – a ski slope user who is on a higher ground must choose
his own path bearing in mind the safety of persons below and/or in front of
him. Due to the specific technique involved in riding a snowboard, which
reduces the angle of vision, snowboarders are obliged to check the space on
their left and right sides whenever changing their direction.
4. Overtaking – you can overtake from right or left, but you must keep a fair
amount of distance so as to foresee the actions of the person you are
overtaking.
5. Entering the slopes and intersections – when entering the slope or at slope
intersections, every ski slope user must scan his/her environment to make sure
he or she may safely proceed.
6. Stopping – every ski slope user must avoid stopping at narrow or poorly
visible places, and in the event of falling, he or she is obliged to free the
slope as soon as possible.
7. Climbing up and down on foot – if a person is forced to climb up or down the
slope on foot, he or she must walk alongside the edge of ski slopes, taking
care that neither he or she or their equipment poses a threat to others.
8. Abiding by the rules, marking, and signalization – a ski slope user is
obliged to pay attention to the information, weather conditions, slope
conditions, and level of snow. The user is also obliged to follow the slope
marking and signalization.
9. Help – any person who witnessed or took part in an accident is obliged to
help by alarming the authorities. If needed or requested by the rescue team,
any person who witnessed or took part in an accident is obliged to put himself
or herself at their disposal.
10. Identification – any person who witnessed or took part in an accident is
obliged to identify himself or herself to the rescue team.
11. It is prohibited to use the slopes while under the influence of alcohol,
psychoactive drugs or other medications that hamper user’s capabilities.
12. Motor sleds – it is strictly prohibited to use motor sleds on the slopes,
except for official purposes.
13. Use of a safety helmet – use of a safety helmet is mandatory for children
under the age of 14 and is recommended to all skiers.
14. Skiing out of the boundaries of the slopes and in the wilderness shall be
at your own risk.
15. FIS ski slope rules, signaling, and markings are applicable to both skiers
and snowboarders.
APPENDIX 2
Pursuant to Article 32, Item 8. of the Statute of the Public Enterprise "Ski Resorts of Serbia" No. 12 of 24.07.2006 and No. 7453/10 of 23.10.2008, the Acting General Manager brings
PROCEDURE
ABOUT THE USE OF BOBSLEIGH ON RAILS (ALPINE COASTER)
General Provisions
Point 1.
This Procedure regulates the conditions for the use of bobsleigh on rails – alpine coaster (hereinafter: bobsleigh on rails), and in particular the rights and obligations of the Public Enterprise "Ski Resorts of Serbia" and persons who use the service of bobsleigh on rails.
Point 2.
The service of using bobsleigh on rails is provided by PE "Ski Resorts of Serbia". Bobsleigh services can be used by persons older than 3 years, but persons under 12 years of age can be Users of the bobsleigh service only if accompanied by an adult.
The person who uses the bobsleigh service (hereinafter: the User) undertakes to use the bobsleigh on rails in everything in accordance with this Procedure. The Manager of the Ski Center oversees displaying this Procedure and the following notice at the points of sale of tickets for bobsleigh rides on rails:
"By purchasing a ticket for bobsleigh on rails, the User confirms that he is fully familiar with the content of the Procedure on the use of bobsleigh on rails".
By emphasizing this Procedure and the notice referred to in paragraph 3 of this Procedure, it is considered that the User is familiar with the content of the Procedure on the use of bobsleds on rails.
Technical description of the system.
Point 3.
An integral part of the bobsleigh system on rails consists of:
1. A plateau for the access of the User
2. Outbound and outbound stations
3. Bridge structure and rails
4. Ascent route and descent route
5. Sled with synchronized brake levers and seat belts
6. Control equipment for driving bobsleigh on rails
7. Protective nets and fences along bobsleigh tracks on rails
8. Storage space - sled storage
9. Video surveillance consists of special security cameras, which are function of controlling the activity on the bobsleigh on the rails.
Procedure for use
Point 4.
The user of the bobsleigh service can only be a person who is older than 3 years, but persons under 12 years of age can be users of the bobsleigh service only if accompanied by an adult, in which case the adult must sit in the back seat of the sled.
It is forbidden to use bobsleigh services on rails to persons under 3 years of age.
When using the bobsleigh service in such a way that two Users are in the sled at the same time, the Users must sit behind each other. The user who is taller must sit in the back seat of the sled.
The user sitting in the back seat of the sled operates the brake levers located on either side of the sled.
The user sitting in the front seat of the sled must use a seat belt that is fastened over the pelvis, while the user sitting in the back seat of the sled must use a safety belt with three points of attachment.
Responsibility of the user
Point 5.
The user is obliged to wear a properly fastened seat belt on the sled always, when using the bobsleigh service.
The User is unlimitedly liable for all damages that occur in connection with the use of bobsleigh on rails in the period in which he used it, and which would occur because of the User's unconscionable and irresponsible actions, as well as the User's failure to act according to the instructions of the authorized person of PE "Ski Resorts of Serbia".
An adult is liable 3a for the entire damage caused by the minor accompanied by him.
The User's Responsibilities
Point 6.
The user undertakes:
· that when using the services of bobsleigh on rails, always have a properly fastened seat belt on the sled
· to comply with the rules of the procedure for use referred to in Article 4 of this Procedure when using the services of bobsleigh on rails
· that when using the services of bobsleigh on rails on a sled do not carry backpacks with him,
· animals or objects that are not attached, for safety reasons
· to use sleds only in the marked and fenced part of the bobsleigh track on rails
· to use broad beans on rails conscientiously, with the care of a good host in accordance with current regulations and customs
· to fully comply with the instructions of the employees of PE "Ski Resorts of Serbia", in the phase immediately preceding the use of the bobsleigh service, during the actual use of the bobsleigh service, as well as immediately after the end of the use of the bobsleigh service
· to enter the starting station of bobsleigh on rails accompanied by an authorized person of PE "Ski Resorts of Serbia"
· to start bobsledding on rails only after obtaining approval from the authorized person of PE "Ski Resorts of Serbia"
· to leave the exit station without delay at the end of the bobsleigh ride on the rails, at the place marked for exit.
Point 7.
The user is not allowed to:
· that when using the services of bobsleigh on rails, he does not have a properly fastened safety belt on the sled
· when using the services of bobsleigh on rails, to carry backpacks, animals or objects that are not fastened, for safety reasons
· to use the sled outside the marked and fenced part of the bobsleigh track on the rails
· to use the service of bob on rails contrary to the technical conditions of use
· to use the service of bobsleigh on rails contrary to the procedure of use referred to in Article 4 of this Procedure
· to use the service of bobsleigh on rails in a way that would endanger their own safety or the safety of other users of the services of PE "Ski Resorts of Serbia"
· to use the service of bob on rails if his behavior indicates a suspicion that the User is under the influence of alcohol or narcotic drugs.
Accident Report and Compensation
Point 8.
Every accident during the use of the bobsleigh on rails service, any loss of a part of the bobsleigh on the rails or damage to the bobsleigh on the rails is obliged to be recorded by the employee of PE "Ski Resorts of Serbia" in the Accident Report, a form that is an integral part of this Procedure.
The User is obliged to compensate PE "Ski Resorts of Serbia" for the damages for the lost, destroyed or damaged part of the bobsleigh on the rails, if the loss, destruction or damage occurred because of the User's activity that is not in accordance with the provisions of this Procedure.
The amount of damage is determined based on the invoice issued of the authorized service that performed the servicing of the bobsled on the rails, i.e. based on the market value of the protective equipment on the day of its loss, destruction or damage.
Tracking and protection of bobsleigh on rails
Point 9.
PE "Ski Resorts of Serbia" has the right to supervise bobsleigh on rails always and in all available ways.
PE "Ski Resorts of Serbia" can provide the service of bobsleigh on rails under the condition that the weather conditions and technical characteristics of bobsleigh on rails enable the safe provision of the service itself.
PE "Ski Resorts of Serbia" is obliged to draw up an evacuation plan of the User in case of an accident on the bobsleigh on the rails, as well as to have an appropriate number of persons trained for the evacuation of the User.
Duties of the Police Service
Point 10.
Stewards assigned to work with bobsleigh on rails by PE "Ski Resorts of Serbia", are obliged to warn, i.e. to remove Users and third parties who do not comply with the rules prescribed by this Procedure, as well as to take other measures in accordance with the powers of the stewards from the Law on Public Ski Resorts.
Duties of an employee of PE "Ski Resorts of Serbia" and his responsibilities
Point 11.
The employer may terminate the employment contract of the employee of the PE "Ski Resorts of Serbia",
If an employee of the PE "Ski Resorts of Serbia" commits any violation of the provisions of this Procedure.
An employee of PE "Ski Resorts of Serbia" is obliged to take care of the property of PE "Ski Resorts of Serbia", to treat it with the care of a good businessman and host, as well as to conscientiously perform his work duties and duties related to this Procedure.
An employee of PE "Ski Resorts of Serbia" is obliged to comply with all the Instructions of the manufacturer of bobsleigh on rails, for the use, regular and extraordinary maintenance of all components that make up the bobsleigh rail system.
An employee of PE "Ski Resorts of Serbia" is obliged, every day before putting into operation of the bobsleigh on rails, to go through the entire length of the route of the installation-system to check the possibility of the route and the correctness and safety of all parts of the bobsleigh system on rails, in accordance with the manufacturer's instructions.
An employee of PE "Ski Resorts of Serbia" is obliged to perform a special check of the correctness of the braking system of the sled and other equipment and technical elements that are particularly loaded when riding the sled, in accordance with the manufacturer's instructions.
Upon determination of correctness and verification referred to in paragraph 4 and paragraph 5 of this Procedure, the employee of PE "Ski Resorts of Serbia" turns on the command voltage and puts into operation the bobsleigh on the rails, in accordance with the manufacturer's instructions.
An employee of PE "Ski Resorts of Serbia" is obliged to perform the first test run of bobsleigh on rails every day before putting into operation of bobsleigh on rails.
All activities of the Employee of PE "Ski Resorts of Serbia" that were performed prior to the commissioning of the bobsleigh on rails, in accordance with paragraphs 4-6 of this item of the Procedure, shall be recorded in the Daily Report 3a Bobsleigh on the rails, in the form that is an integral part of this Procedure.
An employee of PE "Ski Resorts of Serbia" at the starting station of bobsleigh on rails is obliged to convey to the User the rules of safe bobsleigh riding on rails and check whether the seating arrangement is correct and whether the protective belts on the user are correctly adjusted.
An employee of PE "Ski Resorts of Serbia" at the departure station is obliged to enable bobsleigh rides on rails only after determining that the User has complied with the correct seating arrangement and properly adjusted seat belt.
An employee of PE "Ski Resorts of Serbia" at the descending station is obliged to accept the user and enable his safe exit from the bobsleigh on rails, and if necessary, he is obliged to help the user when exiting the bobsleigh on rails.
An employee of PE "Ski Resorts of Serbia" is obliged to prevent a user whose behavior indicates a suspicion that he is under the influence of alcohol or narcotic drugs, or who does not follow the instructions of an employee of PE "Ski Resorts of Serbia".
An employee of PE "Ski Resorts of Serbia" is obliged, every day after the end of the working hours of bobsleigh on rails, to go through the entire route of the installation system to check the patency of the route and the correctness and safety of all parts of the bobsleigh system on rails, in accordance with the manufacturer's instructions.
If an employee of PE "Ski Resorts of Serbia", during the check referred to in the previous paragraph of the Procedure, notices a malfunction, he is obliged to record them in the Daily report for bobsleigh on rails, in the form that is an integral part of this Procedure.
An employee of PE "Ski Resorts of Serbia" is obliged, every day after the end of working hours, to return all sleds to the sled storage area, stop the operation of the system and turn off the command voltage, in accordance with the manufacturer's instructions.
An employee of PE "Ski Resorts of Serbia" in charge of activities at the departure and exit station of bobsleigh on rails, is responsible for any damage caused at work or in connection with work, intentionally or through gross negligence to the Public Company "Ski Resorts of Serbia" in connection with bobsleigh on rails, in accordance with the law, Rules of Procedure and other general acts of PE "Ski Resorts of Serbia".
The manager of the Ski Center cannot allow the bobsleigh on the rails to be put into operation, i.e. he is obliged to suspend the operation of the bobsleigh on the rails, if the weather conditions change in such a way as to prevent the safe provision of the service itself.
Final provisions
Point 12.
This Procedure shall enter into force on the day of its publication on the bulletin boards of PE "Ski Resorts of Serbia".
APPENDIX 3
Pursuant to Article 32, paragraph 1, item 9. of the Statute of the Public Enterprise "Ski Resorts of Serbia" No. 4343/3 dated December 9, 2013, the Acting Director of the Public Enterprise "Ski Resorts of Serbia" brings
PROCEDURE
ABOUT THE USE OF THE ADRENALINE TRAIL (ZIP LINE)
General Provisions
Point 1.
This procedure regulates the conditions of use of the adrenaline trail – zip line (hereinafter: adrenaline trail), and in particular the rights and obligations of the Public Enterprise "Ski Resorts of Serbia" and persons who use the service of the adrenaline trail.
Point 2.
The service of using the adrenaline trail is provided by PE "Ski Resorts of Serbia".
The services of the adrenaline trail can be used by adults, but the same service can be used by minors only with the written consent of the adult who gives permission to use the same service.
The person who uses the adrenaline trail service (hereinafter: the User) undertakes to use the adrenaline trail in everything in accordance with this Procedure.
At the place of providing the adrenaline trail service, it is mandatory to point out this procedure, as well as a notice board with the following content in Serbian and English:
"The use of an adrenaline track is an activity of increased risk that can lead to bodily injury and endangerment of life."
The ski slope manager in the ski resort is obliged to take care of the installation and maintenance of the board referred to in the previous paragraph of this point.
Technical description of the system.
Point 3.
An integral part of the system consists of:
1. Departure and descent platforms, as well as a cable extending in the airspace above the ground and connecting the departure and descent platforms
2. Accompanying protective equipment for the use of the adrenaline trail service consists of: a protective helmet, belt, roller and safety carabiner
3. Video surveillance consists of special security cameras, which are in the function of controlling activities on the tracks.
Procedure for use
Point 4.
The user of the adrenaline trail service can only be a person who is older than 8 years, with a minimum body weight of 30 kg, or a maximum body weight of 125 kg.
When using the adrenaline trail service, the User is obliged to sign the Statement on Assumption of Risk related to the use of the adrenaline trail service (Appendix 1), and if the User is a minor, the Statement on Assumption of Risk in connection with the use of the adrenaline trail service will be signed by an adult who gives approval for the use of the adrenaline trail service (ATTACHMENT 2).
By signing the Risk Acceptance Statement, the User confirms that he has concluded a contract with the Public Enterprise "Ski Resorts of Serbia" and that he accepts all the terms and conditions of use of the adrenaline trail service specified in this Procedure.
The user can use the adrenaline trail service after signing
(ANNEX 1) or (ANNEX 2), in the appropriate ski center managed by the PE "Ski Resorts of Serbia"
The attachments referred to in paragraph 2 of this item shall be filled in by the competent person from the PE "Ski Resorts of Serbia", based on the insight into the identity card, i.e. passport of the User.
Responsibility of the user
Point 5.
By taking over the protective equipment for the purpose of using the adrenaline track, the User confirms that he received it in good condition, without functional defects.
The user is obliged to wear a protective helmet, as well as to use other protective equipment referred to in point 3, paragraph 2 of this Procedure, for the entire time of using the adrenaline trail service.
The User is unlimitedly liable for all damages incurred in connection with the use of the adrenaline trail and protective equipment in the period in which he used them, which would occur because of the User's unconscionable and irresponsible actions, as well as the User's failure to act according to the instructions of the authorized person of PE "Ski Resorts of Serbia".
An adult who gives permission for the use of the adrenaline track, within the meaning of point 4, paragraph 2 of this Procedure, is responsible for all damage caused by a minor.
The User's Responsibilities
Point 6.
The user undertakes:
· Wear a protective helmet and all other necessary protective equipment referred to in point 3, paragraph 2 of this Procedure.
· To use the adrenaline trail and accompanying protective equipment conscientiously, with the care of a good host in accordance with applicable regulations and customs
· To fully comply with the instructions of the employees of PE "Ski Resorts of Serbia", in the phase immediately preceding the use of the adrenaline trail service, during the use of the adrenaline trail service, as well as immediately after the completion of the use of the adrenaline trail service
· To take over all the necessary protective equipment and put it into operation before going out on the platform of the adrenaline track
· To enter the starting platform of the adrenaline trail accompanied by an authorized person of PE "Ski Resorts of Serbia"
· To start riding on the adrenaline track only after obtaining approval from the authorized person of PE "Ski Resorts of Serbia"
· To instruct the descending platform without hesitation at the end of the ride on the adrenaline trail, and to immediately hand over all protective equipment to the authorized person of PE "Ski Resorts of Serbia"
· To leave the descending platform without hesitation at the end of the ride on the adrenaline trail, and to re-access the starting platform of the adrenaline trail with the previously assigned protective equipment, if the User has the right to use several rides on the adrenaline trail in a row
· Upon completion of the ride on the adrenaline track, immediately return the protective equipment and possibly other equipment in charge to the authorized person of the PE "Ski Resorts of Serbia".
Point 7.
The user is not allowed to:
· To provide protective equipment for use to a third party free of charge or for a fee
· To use the adrenaline trail service in inappropriate clothing (e.g. use of scarves, etc.) and footwear (e.g. use of sandals) for safety reasons
· To use the service of the adrenaline trail contrary to the technical conditions of use
· To use the service of the adrenaline trail in a way that would endanger one's own safety or the safety of other users of the services of PE "Ski Resorts of Serbia"
· To use the service of adrenaline trail under the influence of alcohol or narcotics.
Point 8.
The user uses the adrenaline trail service at his own risk and is responsible for damage that occurs during the period in which he used the same service.
Reparation
Point 9.
The User is obliged to compensate PE "Ski Resorts of Serbia" for the damages for the lost, destroyed or damaged part of the adrenaline trail or protective equipment, if the loss, destruction or damage occurred because of the User's activity that is not in accordance with the provisions of this Procedure.
The amount of damage is determined based on the invoice issued of the authorized service that performed the servicing of the adrenaline track and protective equipment, i.e. based on the market value of a part of the protective equipment on the day of its loss, destruction or damage.
Supervision and protection of the adrenaline trail and protective equipment
Point 10.
PE "Ski Resorts of Serbia" has the right to supervise the adrenaline track and protective equipment always and in all available ways.
The User authorizes PE "Ski Resorts of Serbia" to collect all necessary information about him from the competent authorities and from the appropriate records (residence, residence, place of employment, etc.), and to use them for the purpose of fulfilling the obligations of the User arising from this Procedure.
PE "Ski Resorts of Serbia" can provide the service of the adrenaline trail under the condition that the weather conditions and technical characteristics of the adrenaline trail enable the safe provision of the service itself.
PE "Ski Resorts of Serbia" is obliged to draw up a Plan for the evacuation of the User in case of an accident on the adrenaline track, as well as to have an appropriate number of persons trained for the evacuation of the User.
Duty of the Police Service
Point 11.
Stewards assigned to work along the adrenaline track by PE "Ski Resorts of Serbia", are obliged to warn, i.e. to remove Users and third parties who do not comply with the rules prescribed by this Procedure, as well as to take other measures in accordance with the powers of the stewards from the Law on Public Ski Resorts.
Duties of an employee of PE "Ski Resorts of Serbia" and his responsibilities
Point 12.
The employer may terminate the employment contract of the employee of the PE "Ski Resorts of Serbia", if the employee of the PE "Ski Resorts of Serbia" commits any violation of the provisions of this Procedure.
An employee of PE "Ski Resorts of Serbia" is obliged to take care of the property of PE "Ski Resorts of Serbia", to treat it with the care of a good businessman and host, as well as to conscientiously fulfill his work obligations and duties related to this Procedure.
An employee of PE "Ski Resorts of Serbia" is obliged to check the correctness of the departure and descent platform of the adrenaline trail, in accordance with the instructions of the manufacturer of the adrenaline trail, every day before commissioning, as well as during its operation.
A certain employee of PE "Ski Resorts of Serbia" is obliged to perform a test ride on the adrenaline track every day before the adrenaline trail is put into operation, and after obtaining the consent of the employee of PE "Ski Resorts of Serbia" which is positioned on the descending platform of the adrenaline track.
An employee of PE "Ski Resorts of Serbia" cannot allow access to the adrenaline trail platform to a user who does not have all the necessary and appropriate equipment for riding the adrenaline trail, as well as to any third party who is not a user of the adrenaline trail service.
An employee of PE "Ski Resorts of Serbia" on the departure platform is obliged to check whether the protective equipment on the User is correctly installed and installed.
The employee is obliged to provide access to the platform to each User, provided that only one User can be present on the platform during the preparation and start, duration or end of the ride on the adrenaline track.
An employee of PE "Ski Resorts of Serbia" on the starting platform is obliged to enable a ride on the adrenaline track only after obtaining the consent of the employee of PE "Ski Resorts of Serbia" on the descending platform.
An employee of the PE "Ski Resorts of Serbia" is obliged to take care that there are never two users on the cable of the adrenaline trail at the same time.
An employee of PE "Ski Resorts of Serbia" on the descending platform is obliged to accept the User and enable his safe descent from the cable of the adrenaline trail, and if necessary, he is obliged to provide the User with assistance in removing protective equipment.
An employee of PE "Ski Resorts of Serbia" is obliged to prevent a user who is under the influence of alcohol or narcotic drugs or does not comply with the instructions of an employee of PE "Ski Resorts of Serbia" from riding on the adrenaline track.
An employee of PE "Ski Resorts of Serbia" in charge of handing over protective equipment and possibly other equipment, i.e. an employee of PE "Ski Resorts of Serbia" on the departure and descent platform, is especially obliged to visually check the correctness of the protective equipment and check the correctness of other equipment that is particularly loaded when riding on the adrenaline trail, as well as to convey to the User the rules of safe riding on the adrenaline trail and determine that the User has put on a protective helmet and other protective equipment in an appropriate way.
An employee of PE "Ski Resorts of Serbia" in charge of handing protective equipment and possibly other necessary equipment in the function of the adrenaline track, is obliged to perform a visual inspection and check the technical elements of the same equipment when returning it.
An employee of PE "Ski Resorts of Serbia" in charge of handing over protective equipment, i.e. for activities on the departure and descent ramp of the adrenaline slope, is responsible for any damage caused at work or in connection with work, intentionally or by gross negligence to the Public Enterprise "Ski Resorts of Serbia" in connection with the adrenaline slope in accordance with the law, Rules of Procedure and other general acts of PE "Ski Resorts of Serbia".
An employee of PE "Ski Resorts of Serbia" cannot put the adrenaline track into operation, i.e. he is obliged to suspend the operation of the adrenaline track if the weather conditions change so that they prevent the safe provision of the service itself, where wind gusts must not exceed the speed of 40 km/h.
Transitional provisions
Point 13.
An integral part of this procedure consists of:
- Statement on Assumption of Risk in Connection with the Use of the Adrenaline Trail Service (Annex 1)
- Statement on assumption of risk regarding the use of the adrenaline trail service signed by an adult who gives approval for the use of the adrenaline trail service (Annex 2)
Final provisions
Point 14.
The implementation of this procedure oversees by the Ski Center Manager / Ski Resort Managers.
Point 15.
This Procedure enters into force on the day of its publication on the bulletin boards of the PE "Ski Resorts of Serbia"
Point 16.
With the entry into force of this Procedure, the Procedure on Evacuation of Users from the Cable Car No. 06 No. 3077 of 30.08.2013 ceases to be valid.
APPENDIX 4
Pursuant to Article 32, paragraph 1, item 9. Pursuant to Article 4343/3 of the Statute of the Public Company "Ski Resorts of Serbia" No. 4343/3 dated December 9, 2013, the Acting General Manager brings
PROCEDURE
ON THE USE OF CHILDREN'S SNOWMOBILES AT
THE SKI RESORT
General Provisions
Point 1.
This Procedure regulates the conditions for renting and using children's snowmobiles in a specially arranged and fenced area at the ski resort (hereinafter: Polygon), and in particular the rights and obligations of PE "Ski Resorts of Serbia" and persons who rent children's snowmobiles,
Point 2.
Rental of children's snowmobiles is carried out by PE "Ski Resorts of Serbia". Children's snowmobiles can be used by minors over 6 years of age and under 13 years of age only with the written consent of the parents or guardians who are responsible for the accuracy of the information provided about the minor.
The person who rents children's snowmobiles (hereinafter: the User) undertakes to use it in everything in accordance with this Procedure.
At the place for renting children's snowmobiles, it is obligatory to display this Procedure, as well as a notice board with the following content in Serbian and English:
"The use of children's snowmobiles is an activity of increased risk that can lead to bodily injury and endanger life."
tag.
The head of the ski slope in the ski
center is obliged to take care of the installation and maintenance of the board
referred to in the previous paragraph of this point.
Technical description of the system.
Point 3.
An integral part of the system consists of:
1. Children's snowmobiles, branded and numbered
2. Accompanying equipment of children's snowmobiles consisting of a protective helmet
3. The polygon that makes the area for renting and riding children's snowmobiles specially arranged and fenced.
Rental process
Point 4.
tag.
The statement on the takeover of children's snowmobiles and the assumption of
risks related to their use shall be signed by the parent or guardian who also
gives permission for the use of children's snowmobiles to a minor at the ski
resort polygon (ANNEX 1).
By signing the Risk Statement, the parent or guardian of the user confirms that he has concluded a contract with PE "Ski Resorts of Serbia" and that he accepts all the conditions of use of children's snowmobiles that are specified in this Procedure.
A person who is a citizen of the Republic of Serbia can rent a children's snowmobile after signing (ANNEX 1), as well as depositing an identity card with the PE "Ski Resorts of Serbia". A person who is not a citizen of the Republic of Serbia can rent a children's snowmobile after signing (ANNEX 1), as well as depositing a passport or a copy of the passport with the PE "Ski Resorts of Serbia.
The attachments referred to in paragraph 1 of this item shall be filled in by the person in charge of issuing children's snowmobiles by the PE "Ski Resorts of Serbia", based on the insight into the identity card, i.e. passport of the User.
After the use of the children's snowmobile, the parent or guardian of the user will sign the Record on the return of the children's snowmobile (ANNEX 2), which states whether the children's snowmobile has been returned in good condition.
If defects are noticed during the return of children's snowmobiles, an integral part of the Minutes referred to in the previous paragraph will be photographs of observed damages on children's snowmobiles, which are obliged to be made by the person in charge of handing over children's snowmobiles by PE "Ski Resorts of Serbia".
Responsibility of the user
Point 5.
By taking over the children's snowmobile at the training ground, the parent or guardian of the user confirms that he received it in good condition, without functional defects, with all the accompanying equipment.
The user is obliged to always wear a protective helmet during the use of the children's snowmobile.
The parent or guardian of the user is unlimitedly responsible for all damages that occur in connection with the use of children's snowmobiles in the period in which he used the children's snowmobile, from the moment of taking over to the moment of returning them to PE "Ski Resorts of Serbia".
The parent or guardian of the user bears full and exclusive responsibility for the children's snowmobile until the moment they are returned.
The parent or guardian who gives permission to operate a children's snowmobile, within the meaning of point 4 (1) of this Procedure, shall be liable for all damage caused by the minor.
The User's Responsibilities
Point 6.
The user undertakes:
· to wear a protective helmet
· to use children's snowmobiles conscientiously, with the care of a good host in accordance with the applicable regulations and customs, and the instructions of the employees of the PE "Ski Resorts of Serbia"
· to drive carefully, to adapt the speed and driving style of children's snowmobiles to their knowledge, the conditions of the polygon, weather conditions, as well as the number of other users on the polygon
· to keep the children's snowmobiles and to operate them in such a way that damage, malfunctions and destruction are excluded
· in the case of the use of children's snowmobiles contrary to the provisions of this procedure, return the children's snowmobile immediately upon call
· in case of malfunction, accident or damage caused by the actions of the User, a third party or force majeure, act according to additional instructions from the employees of PE "Ski Resorts of Serbia".
Point 7.
The user is not allowed to:
· to provide children's snowmobiles for use to a third party free of charge or for a fee:
· to use children's snowmobiles contrary to the technical conditions of use (transport of another person in any way, etc.)
· to use children's snowmobiles for races or other forms of competition, exhibition or similar that would endanger their own safety or the safety of other users of the services of PE "Ski Resorts of Serbia"
· To use children's snowmobiles outside the marked polygon at the ski resort.
Reparation
Point 8.
The user is obliged to compensate PE "Ski Resorts of Serbia" for the damage caused or destroyed children's snowmobiles.
The amount of damage is determined based on the invoice issued by the authorized service that performed the servicing of children's snowmobiles.
Monitoring and protection
Point 9.
PE "Ski Resorts of Serbia" has the right to supervise rented children's snowmobiles during use at the training ground.
The user authorizes PE "Ski Resorts of Serbia" to collect from the competent authorities all the necessary information about him (residence, residence, place of employment, etc.), and to use them for the purpose of fulfilling the obligations of the user arising from this Procedure.
Obligations of the employee of PE "Ski resorts of Serbia"
Point 10.
An employee of PE "Ski Resorts of Serbia" assigned to work on the polygon is obliged to warn, i.e. to remove from the polygon Users who do not comply with the rules prescribed by this Procedure, as well as to take other measures in accordance with the powers from the Law on Public Ski Resorts.
Duties of an employee of PE "Ski Resorts of Serbia" and his responsibilities
Point11.
An employee of PE "Ski Resorts of Serbia" is obliged to take care of the property of PE "Ski Resorts of Serbia", to treat it with the care of a good businessman and host, as well as to conscientiously fulfill his work obligations and duties related to this Procedure.
An employee of PE "Ski Resorts of Serbia", in charge of handing over children's snowmobiles, is especially obliged to visually check children's snowmobiles, sleds, check the operation of engines and equipment that is particularly loaded during driving, as well as to provide the User with safe driving rules and determine that the user has put on a protective helmet.
Any accident during the use of children's snowmobiles, any loss of part or damage to children's snowmobiles must be recorded by the employee of PE "Ski Resorts of Serbia" in the Record on the return of children's snowmobiles (ATTACHMENT 2).
An employee of PE "Ski Resorts of Serbia" in charge of handing over children's snowmobiles is responsible for any damage caused at work or in connection with work, intentionally or by gross negligence of PE "Ski Resorts of Serbia" in connection with children's snowmobiles in accordance with the law, Rules of Procedure and other general acts of PE "Ski Resorts of Serbia".
An employee of PE "Ski Resorts of Serbia" in charge of handing over children's snowmobiles is obliged to keep daily records of renting children's snowmobiles in an orderly and regular manner (ATTACHMENT 3).
Transitional provisions
Point 12.
An integral part of this procedure consists of:
· Statement on the takeover of children's snowmobiles and assumption of risks regarding the use of children's snowmobiles by parents or guardians (ANNEX 1)
· Record of the return of children's snowmobiles (ANNEX 2)
· Daily records of renting children's snowmobiles (ANNEX 3).
Final provisions
Point 13.
This Procedure shall enter into force on the day of its adoption and shall be published on the notice boards of the Ski Resorts of Serbia.